Our Refunds and Returns Policy
- Refunds will be offered within 14 days of customer receiving their item.
- We do not do 'change of mind' refunds.
- All crystals are natural - imperfectly imperfect - and will often have elements of Earth still attached, or some minor chips or bumps.
- We try to describe each crystal as best we can, often including photos.
- Please cleanse your crystals properly, according to their porosity levels, and treat them with respect, when programming, displaying, transporting and storing. With correct care, your crystals should last a lifetime.
- Every crystal is wrapped lovingly before utilizing the services of Australia Post.
- Cryztalz will discreetly decide the outcome of all refund inquiries.
- Please use the form on our Contact page and include your email address so we can get back to you asap :)
- If a return is required, instructions will be emailed after initial inquiry made and agreed upon.